Saturday, November 2, 2013

Making a List, Checking it Twice

No, I'm not Santa (although some people in Jackson might disagree).

The list I am making is the list of traits my seasonal staff needs to have. Things like...

  • A willingness to learn
  • Knowledge of toys
  • Knowledge of play and play value
  • Ability to do math
  • Ability to work on a computer
  • A strong, confident voice
  • Friendliness
  • Problem Solver
  • Can giftwrap a package
  • Loves to help others
  • Has legible handwriting
  • Works well with others
  • Energy to stand on your feet all day

Wouldn't you love it if your seasonal staff had all those traits?

Which ones are deal killers (if they don't have it, you can't hire them)? Which ones do you think you could teach? Which ones do you know you could never teach?

Make a list like this for every position in your business. Then take that list and make a second list. Separate the first list into two columns - the stuff you cannot teach, the stuff you can teach.

Now go hire someone with the stuff you cannot teach, and train them on everything else.

As for the deal killers - those are the first things you need to identify in your interview process. That's how you get a seasonal staff up to your level of customer service in short order.

-Phil Wrzesinski
www.PhilsForum.com

PS Friendliness, Problem Solver, Loves to Help Others, A Willingness to Learn - those are my deal killers. You don't have those traits, you don't work for me.



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