Who is the head cheerleader for your business?
Who is the one that puts the smile on everyone's face and the determination in their hearts? Who picks people up when they are down, finds the silver lining in the cloud, points out the positives?
Who raises the energy level up when it starts to lag? Who gets everyone on board when something new happens? Who makes sure the projects get done right and on time and with a good attitude?
Right now you're expecting me to say this is your job.
You need an influencer on your staff. You need a high-energy, positive-attitude, get-it-done person on your staff. You need a head cheerleader on your staff. Someone that isn't you. You probably already have this person on the team.
Can you identify that person right now? She is the most important person on your team, regardless of her position. She has your back. She makes things go. She infects everyone with her approach.
Seth Godin calls her the linchpin.
You can call her anything you want. Just be sure to appreciate what she does for your business and make sure you do what you have to do to keep her. And if you don't have one, go out a find one. She is worth far more than you'll ever pay her.
PS Yes, you can have more than one on your staff. In fact, try to have a full team of cheerleader/linchpins if you can. Makes your job a lot easier.
How do you find them? You identify the traits you want them to have, write an ad that spells out who they are, set up an interview process that identifies those traits, and put in place a program that rewards them and keeps them happy. Sounds simple and intuitive, but you would be surprised how many retailers (including big chains) have no such system in place.