In a couple weeks I will be doing a workshop at the American Specialty Toy Retailing Association (ASTRA) Marketplace & Academy. This is the big gathering of the specialty toy industry where many of the best independent toy stores will be attending.
The workshop I am doing is on Staff Meetings & Trainings Everyone Wants to Attend. I will be teaching them the techniques I use to plan fun, interesting and sticky training events to teach my staff what they need to know.
The attendees of this workshop will be sitting at round tables and one of the activities will be for each table to develop a training event around a specific topic such as Closing the Sale, Answering the Telephone, Thinking Like a Boss, or What to do When Business is Slow.
I need your help.
I need about a dozen topics for this workshop. What topics do you struggle with? What topics do you wish you had a better training for? What topics do you wish someone could create a training event for you to use in your store?
Leave a comment or send me an email. Anyone who offers a topic I use in the workshop will get a copy of the training we develop.
PS I would also love to hear about the most fun, interesting or unique ways you have trained your staff on different topics. Send me pics if you have them. It is always better to have examples of what others have done when teaching this technique.