Wednesday, March 14, 2012

What I Learned in an Exit Interview

You know what an Exit Interview is.

I hire a large group of seasonal employees each year. At the end of the season I sit down with each one to discuss their experience. What did they like? What was a challenge? How well did they feel prepared? Did the veterans on the staff help them? What did they learn about us? What did they learn about themselves? What will they take away from the experience?

At the end of this past Christmas season I sat down with eight seasonal employees near the end of their experience and received some incredible insight into the store, the training program, and the current staff. (It is amazing how much more they are willing to share when they are leaving than when they are still employed.)

The common thread through all the interviews was the same.
The regular staff was extremely helpful in wanting the new people to succeed.
They wanted to help. They wanted to teach. They wanted the newbies to succeed, to feel like they were part of the team.

That was the watershed moment when I knew we were doing something right.

Just as I teach in my book, Hiring and the Potter's Wheel: Turning Your Staff Into a Work of Art,
I hire purely for character traits and then teach those people how to work in my store.

The traits I hire? Helpful, Friendly, Team Player, Problem Solver, Success Oriented.

Looks like I found them.

Would you like to find the right people for your team, too? Buy the book. It works.

-Phil Wrzesinski
www.PhilsForum.com

PS  Hiring is seventy-five percent of the battle. If you do not get the right people to start, it won't matter how well you train them. But if you have the right people, you still need to get them to the next level. Before you plan your next staff meeting, download this free eBook - Staff Meetings Everyone Wants to Attend. It will take your staff trainings to a whole new level.

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