Every month at our staff meetings we have time carved out for "Smile Stories" - moments when you made the customer smile in a memorable way. The staff keep notes throughout the month of their favorite stories just so they have something to share. Some even take notes of the smile stories someone else on the staff created to make sure those do not get missed.
Most say it is one of their favorite parts of working here.
Can you guess how often Creating a Smile is on the top of my staff's mind?
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