Sometimes it is good to take your eye off the big picture for a moment and focus on those little things you do that are so wonderful.
This is a good time of year to do that.
The customer in front of you is one of those moments. She is stressed. The holidays can do that to a person. She has a million things on her mind. Give her your full attention. Let her know you understand, you care and you can help.
Solve her problem.
And be thankful for that moment to make her life just a little easier and a little less stressful.
Her family will be thankful, too. They may not know to thank YOU for that. But they will be thankful nonetheless. And you will know it. And that is all that counts. Enjoy all those little moments. There will be time to look at the big picture soon enough.
Merry Christmas my friends! Thanks for all you do.
PS Here is a video of a song I wrote when my first son was born called The Greatest Gift