Sunday, December 12, 2010

It's a Wonderful Life!

Yeah, watched one of my favorite movies last night, It's a Wonderful Life with Jimmy Stewart as George Bailey. Cried like a baby at the end, just like I always do.

Then it dawned on me...

This is a movie about incredible customer service.

All those people who came to bail out George at the end did so because first he had given them incredible, over-the-top, unexpected, bend-over-backwards customer service.

Unlike Mr. Potter, George put helping others above personal gain. George made a difference in other people's lives. Let me repeat that.

George made a difference in other people's lives.

Does your business do that? Does the customer service you offer make a difference in other people's lives? Or is it simply a nicety that makes the exchange more pleasant?

The latter only gets a thank you at best. The former? It is the stuff angels are made of.

If you want your customers to show you the kind of love George got at the end, you better figure out a way to make a difference in their lives. When you do that, you'll find that retail IS a Wonderful Life!

-Phil

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