Tuesday, October 19, 2010

Do They Really Care?

Seasonal hiring is upon us. You want people who will truly care about your customers. Here are some questions you should ask in an interview...
  • What are your priorities in life? This can tell you what matters most to them. Watch out, though, this can also be a tell 'em what they wanna hear question. Follow it up with, How do you show this?
  • Tell me about a time when you had to make a tough decision. What happened? This helps you see their thought process on their priorities and decision making. Did they put themselves or others first?
  • Tell me about a time when you went above and beyond the call of duty. What happened? Yeah, we used this question before. It is important to know what they think above and beyond is. Plus it shows you what they care about.
  • Who have you helped in your life? Why? This question can give you insight into both helpfulness and caring - and whether they focus more on themselves or others.
Add these questions into your interviewing arsenal and see what you find. The person who cares about others will care about your customers. And that's always a good thing!

-Phil

No comments:

Post a Comment