Wednesday, November 26, 2008

Happy Black Friday?

Sometimes I wonder if we are taking Thursday off to celebrate Thanksgiving or the beginning of Christmas Shopping.

It seems that there is more talk about Black Friday in the news than the turkey celebrations on Thursday. In fact, the only time I see the word "Thanksgiving" is when they announce another store like K-Mart planning to be open that day.

Has it come to be that the thing for which we are most thankful is getting up at 3am to grab a doorbuster special?

I hate to be the mythbuster, but I'm going to let you in on some little retail secrets. My fellow retailers might not be happy that I'm sharing these. They might blackball me like those magicians that gave away their secrets on Fox TV. But here it goes...

Black Friday Myth #1: These are the best deals you will see this shopping season. Reality: Yes, there are some big bargains, but most of those were carefully orchestrated to make you think you are getting a bigger deal than you actually are. These "deals" are planned months in advance. The true deals are the "panic deals" that happen when stores panic because sales aren't as strong as they hoped. Usually these start the week before Christmas. This year, they'll start as early as December 1.

Black Friday Myth #2: This is the busiest day of the year. Reality: Although it is a busy shopping day, the two Saturdays before Christmas always outpace Black Friday in terms of actual dollars being spent. Don't ever underestimate the power of the procrastinators.

Black Friday Myth #3: This is the day that all retailers get back to profitability. Reality: Some retailers won't ever get back to being profitable this year. And with the price-slashing we are seeing, there may be some serious casualties after the dust settles. It's hard to make a profit when you give everything away below cost.

Black Friday Myth #4: The earlier a business opens, the more business it will do. Reality: Where you shop has less to do with the hours, than with the products. If Kohl's doesn't have what you want, you won't be there at midnight. This whole notion that K-Mart by being open Thursday, or some of the stores opening at 3am or even midnight will gain some big advantage over the competition is ridiculous. The stores that will have the best Black Fridays will be the stores with the best products, services and values. And service is hard to do when the staff is tired and grumpy at missing out on their own Thanksgiving festivities. Ever wonder why the stores that open the earliest have the highest staff turnover rate? I love my staff way too much to ever do something like that to them. We'll open at our regular hours and do plenty of business without any gimmicks or stunts, just smart products, good values, and great service.

Speaking of early hours...

Black Friday Myth #5: The early hours are always worth it. Reality: If you like waiting in long lines, fighting huge crowds, getting pushed and shoved only to be one person too late to get the item you wanted, then more power to you. I like to calculate the cost of my time versus the price of an item.

I hope I haven't burst anyone's bubbles. It's not like I'm trying to convince you that Santa Claus isn't real. (He is real. Want proof ? Click here!) Despite what I have said above, I love Black Friday. It is a fun day filled with wonderful customers and experiences and, oh yeah, a whole lot of business. But there is so much more for which we should be thankful.

So as I tuck in for the night this Thanksgiving day, I will tip my hat to those of you who plan to confront the cold, blustery pre-dawn darkness to fight the coffee-starved crowds for deals, contrived or otherwise. Many of you brave soldiers tell me that it is the thrill of the conquest that drags you out of bed while others slumber peacefully. To you, I say go forth and conquer.

My staff and I will be well-rested and waiting here at the Toy House at 9:30am with a fresh pot of coffee brewing just for you.

Happy Black Friday and Thanksgiving, too!

-Phil

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